What methods of payment are accepted?

We accept Visa, Mastercard, Discover and American Express cards.

Am I required to place my order on-line?

No, if you would rather order over the telephone, please call us at; 1-800-678-2099, anytime between 9 A.M. and 5 P.M. Central time, Monday through Thursday and 9 AM to 1 Pm on Friday, except Holidays.

How soon will my order be shipped, and when will it arrive?

We make every effort to see that all orders placed by 3 P.M. Central time are shipped out within 2 business days and most times your order will ship the following day. Orders placed on weekends will be processed on the first business day back and shipped out as soon as possible. The actual time an item is in transit can vary from 3 to 5 days, according to your location and seasonal shipping fluctuations.

Is there a minimum order?

We do have a $50.00 minimum order. Orders less than $50.00 will have a $5.00 service charge added on.

How will I know that my order has been received and processed?

You will receive an Email confirming that your order has been received and a second email with your tracking number after it has been shipped. If for any reason your order cannot be processed within the window of 4 business days you will be notified by Email.

How will my merchandise be shipped?

All merchandise will be shipped via U.P.S. or Fed Ex Ground.

How much will shipping be on my merchandise?

There is no way to give you the actual shipping amount until your order has been packed and weighed. We do everything possible to save you money on shipping and still see that your order arrives in good condition. Alaska & Hawaii will have additional charges for Air Mail shipping.

Can I have my merchandise shipped outside the United States?

At this time we are only able to ship floral merchandise within the United States.

What should I do if my merchandise is damaged when it arrives?

Please inspect your package as soon as it arrives, for any signs of obvious shipping damage. Ifdamage has occurred to the contents, call us toll free, or Email us with your invoice number, aphone number where you can be reached, and an explanation of the damage. You will be issued a RMA# for your returned items. No returns can be accepted after 30 days from delivery.

What should I do if I am not happy with the merchandise received?

If within 5 days of delivery, you are not satisfied with your merchandise for any reasonwhatsoever, call us toll free or Email us a letter that includes; the Invoice number and a phone numberwhere you can be reached and the reason for returning the merchandise. You will be issued a"Return Confirmation Number". Carefully repackage the merchandise in the box it was receivedin and return it within 15 days. Please let us know if you want a CREDIT, REPLACEMENT or REFUND.

Special Orders or Items that are not stocked by are non-returnable.

How do I care for my dried and preserved florals?

The 2 worst enemies of dried flowers are direct sunlight and humidity. Flowers will naturally fadeover time, but many people appreciate the subtle muting of colors and natural patina that timegives to florals. Dust that naturally accumulates on your arrangement can be removed with "DriSplendor" or "Silk Splendor", both are very effective products for rejuvenating dried flowers andsilk flowers. "Dri Splendor" and "Silk Splendor" are available in our [Tools & Supplies]

How do I know my credit card information will be safe?

We have enlisted state of the art technologies to insure that you will have the best protectionavailable. Our site uses the latest in 128 bit encryption for your protection.

How do I know my merchandise will arrive in good condition?

Of course we can never know for sure, but we have been handling and shipping dried flowers allover the country for over 14 years. We know what it takes to get fragile dried flowers to you ingood condition, and we stand behind every order. If you should have any problem with yourorder, call us toll free the day it arrives at;1-800-678-2099 on weekdays between the hours of 9am and 5pm Central time.

Thank You for selecting

"The Flower Depot"